Shipping + Returns
We ship worldwide and we love DHL as it's fast, reliable, trackable and secure.
My aim is to give excellent customer service that is why my shippings are done through DHL since it is secure, fast, reliable and always ready to track. With DHL your piece arrives within 2-3 or 3-5 working days according to the Country.
I have a flat rate of $20 for each shipping with no additional cost for another piece included and FREE DOMESTIC SHIPPING.
I keep track of the packages and make sure that arrive on time. When I receive the ok and satisfaction from the customer, then I'm happy.
FOR OVERSEAS AND OUTSIDE SYDNEY CLIENTS: My service doesn't finish when I send the piece. I keep track of the package and make sure that it arrives on time. When I receive the ok and satisfaction from my customer then I'm happy.
Refunds are possible under the following terms:
Notify within 2 days after receiving the piece
Shipping the items is at your own shipping cost within 3 days
It is your responsibility which shipping method you use
I will refund 95% of the whole amount paid within 15-30 days after receiving the piece
Custom made pieces are excluded
You will get your credit card or bank transfer refund according to you payment method.
Exchanges are possible too within 3 days after receiving the piece at your own shipping cost and paying the exchange difference if the piece chosen exceeds the amount paid.
For any other inquiries and doubts you can contact me and for sure we will always try to find the best solution that will make you happy.